1. I’m confused. What’s a project and what’s an order?
Homes designed and executed for homeowners such as yourself is
a project.
And usually, every
home
project requires a combination of civil work plus catalogue and custom products. These tasks
are
specific orders which depend upon the scope of work involved.
So, a project has at least one order within it. And, the orders are what you’re ultimately
billed for.
2. Tell me about your catalogue products
To make your life easy, we have curated over 2.5 lakh products
onto our
catalogue. We’ve Interior Homes Decor branded products as well as some of the best-in-category brands
from India and abroad such as Gulmohar Lane, Rug Republic, Hettich and Hafele to name a few.
From sofas, beds, chairs, tables, lighting and appliances to kitchens, wardrobes and storage
units, you can find anything and everything for your home project here.
3. What services do you offer? Why should I choose them?
Interior Homes Decor services include civil work, custom furniture, false
ceiling,
flooring, tiling, cladding and so much more.
We consistently deliver high-quality interiors because we’ve a 100% in-house team, whose
work we stringently monitor based on a 146-quality checklist. And that’s why we can even
give you a full home warranty!
4. I understand orders, but what is the execution milestone?
At the execution milestone, 40 - 50% of the work in terms of the
order
value, is completed. Once the order reaches this milestone, the balance payment is due.
The table below can give you better clarity:
|
Order type
|
Overview of work involved
|
Execution milestone
(Make 100% payment)
|
Handover
|
|
Order type 1
|
Civil & MEP (Mechanical, Electrical & Plumbing)
|
MEP base work & POP (Plaster Of Paris)
completion
|
MEP fixtures & fittings, final painting & handover
|
|
Order type 1
|
Custom furniture (workshop)
|
Carcass quality check completion
completion
|
Installation and handover
|
|
Order type 1
|
Custom furniture (on-site)
|
MEP base work & POP (Plaster Of Paris)
completion
|
Installation and handover
|
5. Why are there multiple payment milestones?
We understand home renovation is a huge investment. We’ve
structured our
payments in such a way that your home interiors journey becomes a smooth sail.
These payment milestones ensure:
6. Do you charge a design fee?
Yes, we do have an 12% design and management fee. This fee covers
the
services of your designer, your project manager, and much more!
7. Can I get just get a part of my home designed?
Of course! We’d be happy to design just a part of your home for
you - say
a modular kitchen or living room or your kid’s bedroom. Get in touch with our designers.
They can guide you through the process.
8. Is my online payment secure?
Yes! We’ve taken every measure to protect you from digital payment
frauds.
With every order, you will receive a secure online payment link. Alternatively, you can also
pay through cash, cheque or wire transfer.
9. I want to do my interiors. But I can't afford it right away...
Don’t worry. At Interior Homes Decor, you can design now and pay later. We’ve
partnered with leading financial institutions such as ICICI bank, Yes bank and LiquiLoans
for easy monthly installments. Contact your designer to know more.
10. I’m afraid I’ll have to cancel my project. Will I get a
refund?
We’re sorry to see you go. But you sure will get a full refund if
you are
cancelling your project within 48 hours of paying the booking fee. More details on our
cancellation policy, can be found here.
11. Do you offer any warranty?
Yes, we’re India’s only home interiors platform to give you a full
home
warranty! This means when you design your interiors with us, you get flat 10-years warranty
on our catalogue products, and a 1-year warranty on our services.
Read more at
https://www.Interior Homes Decor.com/service
Need more clarity? Call 1800-309-0930.
